Refund policy
DEFINITIONS
Vendor = the retailer which we have purchased the goods from. This is usually Buc-ee’s, but we may also purchase non Buc-ee’s goods from other vendors.
We = Snacks For Me.
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DAMAGED GOODS
If your goods have been damaged in transit, please contact us immediately with photo evidence of damages. Any claims of damage that has occurred in transit, but do not show the packaging, the box, etc… may be denied. This is because we also attempt to file a claim and we will be denied if you do not provide us with this information.
To process the refund please email SnacksForMeMS@gmail.com and include the following:
Your order number
Picture of the condition of the box, and picture of the condition of the goods upon arrival
Picture of the goods where damage is evident
Refunds for damage do not exceed $100, even if the value of the goods was greater than $100.
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WORKMANSHIP
We preform a visual inspection of all goods before shipping them out, but provide no warranties or guarantees regarding the workmanship or quality of goods which we have resold. If you are not satisfied with the workmanship from the original vendor for any reason, please contact us to initiate a return.
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DELAYED FULFILLMENT
If your order has not been prepared for shipping and it has been over 10 days since it was placed, you may request that we cancel your order for a full refund.
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DELAYED TRANSIT
Regardless of the shipping type which you have purchased (Expedited, Standard, or Economy), delays can occur which are outside of our control. Our carriers, (UPS, FedEx, DHL) also make no guarantees that goods will arrive on time. Domestic (within USA) shipments that have been delayed by more than 30 days, and less than 60 days, are eligible for a refund if they have stalled in transit. Refunds are up to the value of the goods or $100, whichever is lesser. International shipments are not eligible for refunds unless undeliverable goods have been returned by the carrier back to us, and the goods are still in new condition upon return.
We are not responsible for damage or expiry to goods due to delays in shipment.
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RETURNS
If your items meet the following criteria, they are eligible to be returned for a partial refund:
Unused
In new condition, the tag is not required
Delivered within the last 30 days
Not a perishable good
Within the US
Has been approved for a return from snacksformems@gmail.com
Once that criteria has been verified, we will provide you with a return shipping label for a market-rate return fee. Please include your original packing slip, as this makes it easy for us to identify which order will need the refund. Upon arrival at our facility your return we will be inspected to ensure it is new condition. If it is in new condition, we will issue a refund for the original value of the goods; minus $3.00 or 15% of the value of the item whichever is greater; and market-rate return shipping costs if we purchased the return shipping label. Your remaining refund will be issued once the return has been inspected and is determined to be in new condition. Please allow 1-5 business days for processing returns. Processing times may be longer during holiday seasons. After the return has been processed, allow up to 14 days for the credit to be returned by your bank.
If you are hoping to exchange your item (you ordered a size you do not want), simply return the unwanted item following the procedure stated above, and place a new order. This way the return and the new order will be handled separately.
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CANCELLING AN ORDER
Cancellation Window: You can cancel your order at any time prior to its preparation for shipping. This period extends from the moment the order is placed until the moment it enters the shipping preparation phase. Because this window can be as short as a few hours, if you choose to cancel your order, please email us immediately at SnacksForMeMS@gmail.com. Provide your order details, including the order number, and a brief reason for cancellation. We will process your request and confirm the cancellation status. Once your order is packed for shipment, we can no longer cancel the order.