Shipping policy
If you have placed your order by noon, and purchased Standard or Express, it will usually go out that same day.
We do not ship on weekends or holidays. Issues such as inclement weather and busy holiday seasons may cause us to fall behind, but we do our best each day.
If we are behind, Standard and Expedited shipments are always prioritized over Economy.
After we have shipped, we make no guarantees that the carriers delivery estimates will be on time. If you want to ensure your order arrives in time for a special occasion, we suggest placing your order at least 14 days in advance. In rare cases, packages may get lost. We work with the carrier to get all of our money back when they have lost something or delayed it indefinitely.
For that reason, our refund policy aligns with carriers; nothing is considered late unless it has not arrived within 31 days. At that point, we can begin taking action with the carrier and we will do what we can to reasonably take care of you as well.
Shipping Types
Economy Shipping
Packages usually take 5-7 days to arrive after ordering, but may take longer. If you want it faster, we suggest upgrading to Standard or Express. With this option we package your order, but we may delay it 1-2 business days in sending so that our delivery costs can stay low. Once your order ships it usually arrives in 1-4 business days. If there are any delays while in transit, we aren’t liable. We can submit a claim with the carrier for a shipping refund if it has been delayed for 30 days, but not more than 60.
Standard Shipping
This is the typical USPS Priority, FedEx Ground, etc. which will usually arrive within 1-2 days, but may take up to 3 if you are on the outskirts, and longer if you’re in Hawaii or Alaska. Delays can happen, but we can’t submit any claims unless it has been delayed by more than two weeks.
Expedited Shipping
This is more expensive, but we ship services that have a 95% chance to arrive within 1-2 days. This is usually FedEx 2-day. We can submit a claim if this has taken more than 2 days.
Returned Packages
Please take a moment to double check and insure you’ve provided the correct shipping address when placing an order. We ship to the address provided. If a package is returned to us due to an incorrect address, a delay in pickup, or any other reason, we understand that it is frustrating.
To ensure a positive experience for all parties, we offer the following options: the customer can choose to have the item reshipped to the correct address and pay for the return shipping and the shipping resend, or they can receive a partial refund minus the return shipping charge and restocking fees which align with our refund policy.
We Reserve The Right to Cancel Your Order
Occasionally, the system may miscalculate the shipping costs associated with your purchase; for example, in cases where shipping estimates are substantially lower than the true shipping expenses. As an illustrative example, shipments to destinations like Alaska might exhibit a quoted shipping cost of $25, whereas the factual expenditure for us to ship the item amounts to $60. When this happens, we may request the additional difference, or offer to cancel your order. This is a rare scenario, and we understand that it is frustrating, but we also run on slim margins and can’t afford to take losses when the estimates were off.